RGV HelpdeskRGV Helpdesk

Employment

RGV Helpdesk believes in hiring only the best, then working hard to keep you happy.  We commit to providing unmatched quality of work-life and competitive pay. 

Our technicians are 'Home Based'. As an RVG Helpdesk Technician, your home is your office.   Your strong work ethic, organization and communication skills, and professionalism are rewarded with the freedom and flexibility to create and enjoy your own work environment.  We provide the training, tools and infrastructure that make the RGV Helpdesk Team unbeatable!

Join the RGV Helpdesk team and begin your career as a true Technology Professional.

***** For a limited time we are offering a $500 minimum signing bonus to new hires with current certifications!!! *****

Each of our Remote Technicians is provided:

  • Completely free paid training.
  • Laptop computer
  • High Speed Internet Access
  • VoIP Telephone
  • A competitive base salary.
  • Monthly Bonuses for all billable hours.
  • Bonuses and pay raises for certifications obtained.

Each of our On-Site Technicians is provided:

  • Completely free paid training.
  • Laptop computer
  • High speed internet access
  • VoIP Telephone
  • Cellular Phone
  • Paid Mileage
  • A competitive base salary.
  • Monthly bonuses for all billable hours.
  • Bonuses and pay raises for certifications obtained.

Positions available - NOW HIRING

Position: Remote Support Technician I
Starting Salary: $400 - $480, plus billable hours bonus, per week, depending on experience.

Description: The Remote Support Technician I handles inbound customer calls, provides technical support via RGV Helpdesk support tools, answers questions for prospective contract clients and signs up new contract clients. 

Requirements: Applicants for the Remote Support Technician I position should posses a high school diploma or Equivalent and the following:

  • outstanding customer service skills
  • excellent phone presence
  • desktop and laptop computer basic operation
  • basic Windows Operating system knowledge
  • basic internet browser and e-mail knowledge
  • basic printing knowledge
  • basic microsoft office (word, excel, powerpoint) abilities
  • Prior work experience is not necessary, but is preferred.
  • Fluent Spanish skills are a plus!
  • Rapid advancement to On-Site Technician is encouraged.

Position: On-Site Support Technician I
Starting Salary: $480 - $560, plus billable hours bonus, per week depending on experience.

Description: The On-Site Support Technician I provides both remote and on-site customer support using RGV Helpdesk remote support tools and on-site technical support.  On-Site technicians must have a professional presentation, and outstanding client management skills.

Requirements: On-Site Support Technician I applicants must possess a high school diploma (Associates degree is preferred) and at least one current industry certification (MCP, A+ or better).  The ideal candidate will be ready for immediate field deployment upon completion of company orientation.  You should be comfortable handling support calls via phone, and resolving basic computer problems in a variety of client office environments.