Services

RGV Helpdesk's certified technicians offer outstanding service and value.  Our competitive rates and expert technicians mean less downtime, and less expense.

On-Site Service Rates:
Billed in 15 minute increments, one hour minimum.

Contract:  $65.00 per hour
Non-Contract: $100.00 per hour

Remote Service Rates: (Click here for instant remote support!)
Billed in 15 minute increments, 15 minute minimum.

Contract: $8 per 15 minutes
Non-Contract: $12 per 15 minutes

If you are a member of NHPO or any Rio Grande Valley Chamber of Commerce you automatically qualify for a 15% discount off our our non-contract rates.

Below are listed a few of the areas we can assist you with.  Our expertise covers a broad range of technologies and vendors.  Please call us if you don't see your technology need listed below, we can most likely help you.

• Microsoft Desktop Technologies and Support:
  - Windows XP and Vista deployment, troubleshooting, training and support.
  - Microsoft Office 2003 and 2007 deployment, troubleshooting, training and support.
  - Outlook (and Outlook with Business Contact Manager)
  - Word, Excel, PowerPoint, Visio
• Microsoft Back Office Technologies and Support:
  - Windows 2000 and 2003 Server
  - Windows Small Business Server
  - Active Directory
  - Exchange
  - SQL
  - Internet Security and Acceleration Server
  
  
• Business Network Solutions:
  Installation and configuration of firewalls, routers and switches from approved vendors such as Cisco, Linksys and Netgear.
  Troubleshooting of existing network configurations from the desktop to your internet provider.

We can resolve issues between your internal network and your broadband provider, without pointing fingers.

• Business Technology Security Audit and Analysis:
  - On-site analysis and optimization of existing computing environments.
  - Creation of technology roadmaps with budgets and timelines.
  - Documentation of existing computing environments including  hardware summary, user summary, configuration documentation and disaster recovery procedures.
  - Network security assessments including work-flow security, internet presence penetration testing, website security, role-based security controls and more.
  
• Business Application and Technology Training:
  Custom developed private training on internal applications as desired.

Those are just a few of the areas RGV Helpdesk can help your business turn technology into a competitive advantage today!